The realities of globalization, deregulation, and increased competition are forcing companies to alter radically the way they do business. Incremental enhancements, achieved through continuous improvement programs, are often no longer sufficient to remain profitable and competitive. Successful companies are recognizing the need to reorganize the way business is conducted, including personnel infrastructure and the access to and utilization of information.
The objectives of business process reengineering are to increase the speed of product delivery, improve customer service levels, and reduce operating costs by rethinking high-leverage processes. The following signs are characteristics of a process ready for reengineering:
•Redundant activities make up the process
•Idle time slows process completion
•Process is reactive—addressing, rather than preventing, problems
•No clear process owner exists
•Over-management complicates the process
•Requisite information is not collected at the process source, or it must be converted from another data format
Together your company and PSI will develope a Business Process Reengineering (BPR) methodology to successfully execute BPR initiatives from inception to completion, by integrating business strategy, information technology, Oracle's CDM Advantage Methodology and Oracle Designer tools and your personnel resources. The focus is on the results of the entire business process, rather than on the efficiency of individual functional tasks. The result is simplified business processes that ensure the flexibility necessary to meet rapidly changing customer requirements.
Because the payback potential for reengineered processes is heightened by enhanced information systems, IT architecture planning is integral to a BPR effort. PSI works with clients in developing a systems architecture plan aligned with the new processes, and assists in implementing this plan using Oracle's Designer BPR tools.
PSI provides a standardized and proven approach to business process reengineering. Key deliverables include:
•A reengineered operating vision
•Redesigned business processes
•Information technology architecture and plans
•Program management and transition plans
•Software selection, design, and implementation
Companies can choose a broad or narrow scope for BPR depending on their business needs. Significant benefits can be achieved from reengineering even one core business process. These benefits include:
•Reduced activity and cycle times
•Reduced operating costs
•Increased availability of resources
•Improved service to end customers
•Enhanced productivity
•Decreased dependency on specific individuals
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